We hope this e-mail finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. Whiles many things have changed one thing has remained the same: OUR COMMITMENT TO YOUR SAFETY!
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when you come into our office. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some COVID-19 screening questions. This will be done during our confirmation appointment phone call to you.
- We will ask you to wear a mask when entering our office.
- We will request that you stay in your vehicle until your appointment time at which time we will either contact you via cell phone or wave you into the office.
- We will be doing a temperature screening.
- We will ask you to wash your hands when you enter our office.
- You will find hand sanitizer in places throughout the office to be used as needed.
- You will see our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the check-out area at any one time.
- The front desk now has Plexiglass sneeze barriers.
- Back office staff will be wearing masks and face shields.
- Disposable plastic covers will be used on chairs and other equipment in each room.
- Scrub jackets will be changed for each patient and washed after use.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. WELCOME BACK!
Dr. Dollar & Staff